Thank you for shopping at MultiMall! We offer refund and/or exchange within the first days of your purchase, if its has been damaged or not working conditions. if 3 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. When you are returning, Your item must be unused and in the same condition that you received it… By the way we are giving 100% gurenties to receive good conditions.